This Privacy Statement explains what Don’t Tell Titus do with your personal data, whether you are visiting our website, corresponding with us or using our services. It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you.
This Privacy Statement applies to the personal data for our customers, the general public who interact with us, our suppliers and our commercial partners who work with us to support our services.
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), the company responsible for your personal data ("Don’t Tell Titus" or "us") are a Data Controller.
1. What data do we collect and how do we use it?
CUSTOMERS & GENERAL PUBLIC
The main reasons that we collect data regarding users and the general public are:
i) Contact data – we provide Hospitality services to customers and in the process of doing so we collect some personal information. We will collect your name and contact details in order that we can get in touch with you prior your booking if any issues arise.
ii) We also offer a VIP programme, where you the customer will input details such as Name, Address, Email Address, Date of Birth, contact telephone number via our Website. This is kept for special offers and for promotional use only and is NOT shared with any other third party. Methods of communication is via Text message, email or over the phone.
We also use some of your personal data in our legitimate interests, we do not think that any of the following activities prejudice individuals in any way – in fact, they help us to offer you a more tailored, efficient service. However, you do have the right to object to us processing your personal data on this basis.
iii) We might collect and hold personal information in providing supporting services, for example:
a. Managing customer service enquiries
b. Managing complaints
c. Managing lost property
2. SUPPLIERS & COMMERCIAL PARTNERS
The main reasons that we collect data regarding suppliers and commercial partners are:
i) Managing contractual relationships – We will collect the details for our contacts within your organisation, such as names, telephone numbers and email addresses. We may also hold extra information that someone in your organisation has chosen to tell us.
ii) Managing finances – We will collect personal information in relation to our Finance processes such as bank details, so that we can pay you. In certain circumstances, such as when you engage with our Finance and Debt Recovery teams, our calls with you may be recorded, depending on the applicable local laws and requirements.
3. WEBSITE USERS
We collect a limited amount of data from our Website Users, which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular.
Unless you specify otherwise, we may share your information with providers of web analytics services, marketing automation platforms and social media services to make sure any advertising you receive is targeted to you.
We collect a limited amount of data from our Website Users, which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, your browser type, the location you view our website from, the language you choose to view it in and the times that our website is most popular. If you contact us via the website, for example by using the chat function, we will collect any information that you provide to us, for example your name and contact details.
4. How do we store and process your data internationally?
We do not store, transfer or otherwise process your personal information internationally.
Data Security is of great importance to Don’t Tell Titus and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online, of which is stored and located locally in the UK.
5. Your rights
You retain various rights in respect of your data, even once you have given it to us. These are described in more detail below.
To get in touch about these rights, please contact us. We will seek to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues you raise.
• Right to object:
this right enables you to object to us processing your personal data where we do so for one of the following four reasons:
(i) our legitimate interests;
(ii) to enable us to perform a task in the public interest or exercise official authority;
(iii) to send you direct marketing materials; and (iv) for scientific, historical, research, or statistical purposes.
• If your objection relates to direct marketing, we will act on your objection by ceasing this activity.
• If your objection relates to consent that you have previously given, you may withdraw this consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.
• Right to access:
You may ask us to confirm what information we hold about you at any time, and request us to modify, update or Delete such information. We will need to verify your identity and may ask for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is "manifestly unfounded or excessive". If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
• Right to erasure:
You have the right to request that we erase your personal data in certain circumstances. Normally, the information must meet one of the following criteria:
• the data are no longer necessary for the purpose for which we originally collected and/or processed them;
• you have withdrawn your consent to us processing your data, and there is no other valid reason for us to continue processing;
• the data has been processed unlawfully;
• it is necessary for the data to be erased in order for us to comply with our legal obligations as a data controller; or
• if we process the data because we believe it necessary to do so for our legitimate interests, you object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.
We would only be entitled to refuse to comply with your request for one of the following reasons:
• to exercise the right of freedom of expression and information;
• to comply with legal obligations or for the performance of a public interest task or exercise of official authority;
• for public health reasons in the public interest;
• for archival, research or statistical purposes; or
• to exercise or defend a legal claim.
• when complying with a valid request for the erasure of data we will take all reasonably practicable steps to Delete the relevant data.
• Right to restrict processing:
You have the right to request that we restrict our processing of your personal data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either: (i) one of the circumstances listed below is resolved; (ii) you consent; or (iii) further processing is necessary for either the establishment, exercise or defence of legal claims, the protection of the rights of another individual, or reasons of important EU or Member State public interest.
The circumstances in which you are likely to request that we restrict the processing of your personal data are
• where you believe the data we are processing is inaccurate, where we will restrict processing for the period during which the accuracy of the data is verified;
• where you object to our processing of your personal data for our legitimate interests.
• where our processing of your data is unlawful, but you would prefer us to restrict our processing of it rather than erasing it; and
• where we have no further need to process your personal data but you require the data to establish, exercise, or defend legal claims.
If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
• Right to rectification:
You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
• Right of data portability:
If you wish, you have the right to transfer your personal data between data controllers. To allow you to do so, we will provide you with your data in a commonly used machine-readable format that is password-protected so that you can transfer the data to another online platform.
• You can lodge a complaint with a supervisory authority by contact the Information Commissioners Office whose website is www.ico.org.uk
• If you would like to exercise any of these rights, or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data) please contact us at firstname.lastname@example.org
. Withdrawal of consent will result in loosing VIP benefits and special offers.
• Please note that we may keep a record of your communications to help us resolve any issues which you raise.
6. Changes to this Policy